PROCESSING & SHIPPING
Unless otherwise noted, orders are processed the following business day when humanly possible, excluding holidays. All pieces are MADE TO ORDER, which means, it can take 2-3 weeks for your special piece to be made. It’s well worth the wait, promise!
All merchandise is shipping from Los Angeles, CA. Shipping within the United States is FREE.
International orders are shipped via United States Postal Service using a Priority Mail Express International envelope for a flat rate of $45.00.
Other metals and finishes are available. Send custom order inquiries to firstname.lastname@example.org.
If you are unhappy with any item in your order, Melissa will be happy to work with you on an exchange or credit, not a refund. Exchanges and credits are accepted until 5 days after an item is received. Each item is made to order and is therefore not returnable for a refund. Melissa stands by the quality of her work and will repair any piece that is defective in workmanship or materials. Sale or discounted items or custom/altered/personalized items are not returnable or eligible for exchange.
In the event of an exchange/credit, the customer is responsible for shipping costs, including tracking (required) to ensure your return arrives safely. The item must be sent back in it's original packaging with receipt of purchase. Items returned or exchanged without prior notification will not be accepted and will be returned to the sender.
Please notify email@example.com of your return for more information and allow 10-14 days for your return to be processed.
CARE INSTRUCTIONS & REPAIRS
Melissa Erin Minney jewelry is made by hand, which may result in slight variations; however, the overall look and feel of the piece will remain intact. This is the nature of the process and what makes each piece a unique work of art!
Your jewelry is best cared for if: kept out of water and away from sunscreen or lotion, not worn while showering or exercising, and stored it in a secure place between uses.
Repairs are accepted and are subject to fee based on the extent of the damage. Please contact firstname.lastname@example.org to request a repair.
Line sheets are available to qualifying wholesale buyers. Please e-mail email@example.com for inquiries.